Our Client Care

When people take the time to research and invest in this technology, learning all they can about geothermal advantages, details about a geothermal pump and what a geothermal heat exchanger is, we believe it's our job to make sure that they receive the best possible products and services. At GEI this begins with our Free Energy Consultation visit to your home or business during which we will clarify what you're looking for, and evaluate your present equipment and circumstances so that we can then generate a solution that will meet all of your requirements. Additionally we'll discuss with you how geothermal costs are not an expense, but truly an investment that will provide you with a return that is better than most RRSP mutual funds. When you compare the value we offer our clients, you'll see why we are the best solution to your geothermal projects installation. Here is a list of some of our first visit activities:

Here is the road map to discovery... our T.E.S.T. (Ten Evaluation System Topics)

  • 1. Comprehensive evaluation of existing equipment.
  • 2. Thorough inspection of ductwork.
  • 3. Inspection and analysis of electrical panel.
  • 4. Extensive discussion regarding comfort/discomfort issues.
  • 5. Discovery discussion regarding any future additions or renovations.
  • 6. Complete project clarification, i.e. heating, cooling, hot water, pool, hot tub etc.
  • 7. Investigation of current utility expenses.
  • 8. Complete landscape analysis to determine the best geothermal solution.
  • 9. Building envelope evaluation for heat loss/gain calculations.
  • 10. Introduction of government rebates and support programs and financing.

...and others. Upon completion of our first visit we will have all of the information we need in order to do all the necessary calculations so that our proposal for your new renewable green energy, geothermal system is just right for your needs. We'll establish a return visit time that is convenient for you and leave you with whatever additional information you might require to further evaluate your geothermal solution. We have not yet come across a competitor product that offers this level of evaluation and service often resorting to standard defaults instead of taking all the appropriate measurements to ensure that the proper sized system is delivered for your needs. This is just the beginning. You're entire experience with us will have this same commitment level because at Geothermal Experts Inc ...it's all we do!

Some other ways we're different...

In a survey conducted on people who are considering a residential geothermal system (or business) 75% of respondents indicated that they were interested in a geothermal system solution for a)energy savings, b)cost efficiency and c)environmental responsibility or all three! At GEI we believe you may well be like these survey respondents so we work with you to ensure that all of these elements are covered in the process we go through with you to establish the geothermal project that's right for you.

For example we will facilitate the Eco-energy audit Government Rebate program to provide you with not only the rebate for your geothermal installation, but it will also provide you with many ideas as to how you can make your home more energy efficient, comfortable and help address your vision of being environmentally responsible simultaneously. This process results in the greatest cost efficiencies for you, in fact we will detail just how significant the savings will be and further, demonstrate that your geothermal system will pay for itself and then, over the coming years actually pay you! (Geothermal is an investment, not an expense.)

At GEI we developed our process so that it is the standard by which all others will be measured. Each project is the most thorough of its kind including a heat loss and heat gain calculation (no 'rule of thumb' sizing with us!), an electrical permit and licensed electrician, an electrostatic allergenic air filter and our geothermal heat exchanger is 'green' made of 100% virgin resin (no imperfections from re-cycled materials) and has a useful service life of centuries. All of this so that you don't overpay for an oversized system and that you will have a lifetime of worry free home comfort. When you compare us to anyone else you'll see we offer you the very best in service and value.